EXECUTIVE PROGRAMMES > EFFECTIVE EMAIL WRITING SKILLS
S$980 .00 (Subject to 7% GST)
9.00am to 6.00pm
24 & 25 April 2017
21 & 22 August 2017
The importance of writing emails cannot be underscored as they hae become the mainstay of communication in today's fast-paced business world. As emailing is a relatively new form of correspondence, basic social conventions for writing and responding to e-mails may pose a challenge. Miscommunication happens with different expectations about the e-mails sent and received. To overcome the netiquette faux pas, participants will benefit from the course by
* Increasing confidence in writing emails that meet the purposes aat a retail set-up
* Building rapport with team members, cusomers and external parties through email correspondence
* Achieving efficiency with email management
* Enhancing professionalism in staff representing the retailer
Upon completion, participant will have the knowledge and application skills required to write emails efficiently be increasing confidence in writing and delivering messages effectively at a retail workplace.
Establish the Purpose
Structure and Formats
Style of Writing
Before Sending Off
WHO SHOULD ATTEND
This course is for Retail Frontliners, Supervisory Staff, Manager, Buyers, Marketing Staff and Customer Service Staff.
This 2-days course programme utilizes a combination of mini lecture, group activity, case studies, games and classroom learning journal and written assessment.