EXECUTIVE PROGRAMMES > EFFECTIVE EMAIL WRITING SKILLS
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COURSE FEE
S$980 .00 (Subject to 7% GST) DURATION 2 days TIME 9.00am to 6.00pm DATE 24 & 25 April 2017 21 & 22 August 2017 PROGRAMME FACILITATORS PARTICIPATING COMPANIES FACILITIES POLICIES |
OVERVIEWThe importance of writing emails cannot be underscored as they hae become the mainstay of communication in today's fast-paced business world. As emailing is a relatively new form of correspondence, basic social conventions for writing and responding to e-mails may pose a challenge. Miscommunication happens with different expectations about the e-mails sent and received. To overcome the netiquette faux pas, participants will benefit from the course by
* Increasing confidence in writing emails that meet the purposes aat a retail set-up * Building rapport with team members, cusomers and external parties through email correspondence * Achieving efficiency with email management * Enhancing professionalism in staff representing the retailer |
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OBJECTIVESUpon completion, participant will have the knowledge and application skills required to write emails efficiently be increasing confidence in writing and delivering messages effectively at a retail workplace.
COURSE CONTENTIntroduction
Establish the Purpose
Structure and Formats
Style of Writing
Before Sending Off
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WHO SHOULD ATTENDThis course is for Retail Frontliners, Supervisory Staff, Manager, Buyers, Marketing Staff and Customer Service Staff.
DELIVERYThis 2-days course programme utilizes a combination of mini lecture, group activity, case studies, games and classroom learning journal and written assessment.
FACILITATORDella Ng
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