DIPLOMA IN RETAIL MANAGEMENT

"The Diploma in Retail Management offered by the Retail Academy is definitely the best choice for anyone who wants to pursue an academic qualification in the retail industry. Apart from its structured curriculum and a pool of experienced lecturers, this programme has provided me a good platform for networking among retailers and to learn from the best practices. I will certainly recommend this course to my colleagues and company."

Eileen Kieo Yi Lin
Learning & Development Executive
Cold Storage Singapore (1983) Pte Ltd
2011 Graduate

"Being in the retail industry for 10 years, I have always prioritised customer service before others. However, the Diploma in Retail Management programme allowed me to have a more in-depth understanding of the full range of operations in the retail business. This has helped me greatly in my work y with my company and my fellow colleagues. I will encourage my friends and colleagues to attend this programme as I believe it will definitely be useful to them in their future undertakings."

Koh Eng Chwee, Jason
Sales Executive
The Hour Glass Ltd
2011 Graduate

"Coming from a science background, the Diploma in Retail Management programme has allowed me to gain a deeper understanding of the complexities of running a business and intricacies of managing people. The course materials of this programme have incorporated a good mix of relevant local and global real-life examples, and the lecturers also have very good industry experience to share. My learning journey was further enriched and made memorable by my fellow course-mates who shared their experiences. I would definitely recommend this programme to my colleagues and friends in the retail industry."

Chai Wai Keng, Rachel
Pharmacist
Watson's Personal Care Stores Pte Ltd
2011 Graduate

"Thinking that the course for the Diploma in Retail Management would be rather dry and boring, I knew I was wrong about it on my first lesson. The teachings of the lectures were not just interesting, these were closely related to our local context as the lecturers shared a lot on their personal experience. The course materials were very useful as these have helped me greatly in relating to what I was doing in my work. I believed this programme will be of great benefits to people in the retail industry, and I definitely recommend my friends and colleagues to attend it."

Ambrose Png
Assistant Retail Manager
Maxi Cash Pte Ltd
2010 Graduate

"Besides gaining a better insight of the retail industry, the Diploma in Retail Management also helps me greatly in enhancing my understanding of the concepts that are relevant to my work. The lectures were fun and practical as the lecturers explained the theories using examples from their retailing experiences. Definitely, I would recommend this programme to retailers who aspire to grow and progress within this industry. "

Lok Jin It
Team Leader
NTUC FairPrice Co-operative Ltd
2010 Graduate

"The Diploma in Retail Management is a wonderful programme from which I have been enriched with knowledge and skills that are relevant to my daily work. Besides giving me a better understanding about the retail world, this programme has allowed me to perform better at work, and also heightened my passion and love towards the industry. I would definitely recommend all practitioners in the retail industry to take part in this programme to enrich themselves with a better understanding of the retail world."

Chang Chiew Boon
Store Manager
Watson's Personal Care Stores Pte Ltd
2010 Graduate

"The Diploma in Retail Management has laid a strong foundation for my career path. I am now empowered with the knowledge and management skills required to lead my team more effectively and efficiently. The course has also widened my horizon and given me more opportunities in my career advancement."

Shannon Chua
Retail Manager
Escentials-Luxasia Pte Ltd
2007 Graduate

STRATEGIC PLANNING AND MANAGEMENT IN RETAILING

"The Strategic Planning and Management in Retailing programme has forced me to scrutinise my key costs such as labour, rent and inventory and made me rethink my entire business model and fundamentals. Since then, I have adjusted my merchandising and buying strategies with the end result of seeing a 20% to 40% improvement in sales while reducing inventory by 40%. Needless to say, this has freed up a lot of resources to be used elsewhere. It has also made me realised that some of my stores were over-sized and need new business model development. Recently I opened a new store with half the usual floor area, with 25% less manpower, half the inventory and still see healthy sales figures. This course was definitely worth my time and money. Many thanks to the Retail Academy of Singapore."

Eric
Business Owner from Manila

"The programme is very informative. I have enjoyed the open discussions and group assignments. The facilitators, Professor Larry Ring and Professor John Strong, are experienced, knowledgeable and approachable."

Kim Wong
Commercial Director
Lane Crawford (Hong Kong) Limited

"Overall, the programme content is good and the strategic and profitability models introduced fit the retail environment in Singapore."

Jasmine Sng
General Manager
Muji (Singapore) Pte Ltd

VISUAL MERCHANDISING

"Our staff have greatly benefitted from the Visual Merchandising course and have gained valuable insights and a deeper understanding of the principles and importance of merchandise displays. The review of the merchandise displays at the supermarkets by the facilitator has provided us with new perspectives and helped us to look at ways to better engage our customers. The group discussions and hands-on activities were effective and the work-based projects have given our staff an opportunity to apply what they have learnt at our stores."

Kao Beng Lee
Head, FairPrice Training Institute
NTUC FairPrice Co-operative Ltd

"Jose Maria Bustos is an excellent facilitator who is able to communicate well and motivate the station managers. With his wealth of industry experience and expertise, the managers have learnt the essence and importance of visual merchandising in the retail environment. They have also enjoyed the practical sessions and activities at the workshop."

Celine Chen
Retail Training & Development Manager
Singapore Petroleum Company Ltd

DRIVING RETAIL PROFITABILITY

"The coursework was well-organised. The facilitator, Andrew, has successfully kept the participants engaged through interactive activities. He has also covered the calculation topics in an interesting way. "

Dora Nana Okada
Director
Ocean Paradise Pte Ltd