SSG/WSG APPROVED PROGRAMMES > LEAD AND MANAGE WORK TEAMS

COURSE FEE
S$1,225 (Subject to 7% GST)

COURSE FEE SUPPORT **
​SkillsFuture Singapore Training Grant (Course fee subsidy  and/or absentee payroll funding) available for self-sponsored individuals and company-sponsored applicants

DURATION
4 full days training & half day assessment

INTAKES (FULL-TIME) 
Training dates:                         
11 to 14 July 2017 

Assessment date: 
​26 July 2017

​Registration/In-house corporate training
Download application form or contact the Retail Academy of Singapore at 6694 2829 or enquiry@retailacademy.com. sg 

** Details at www.skillsconnect.gov.sg

OVERVIEW

In today’s competitive environment, learning to work in a team can allow an individual to effectively contribute to the organisation. The combined contribution of all members in a team can have a synergistic outcome that far outweighs the sum of individual effort.
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Lead and Manage Work Teams (Competency code: RE-SO-410C-1) is a 35 hours course delivered with 32 hours of training and 3 hours of assessment. The course addresses the skills and knowledge required by store managers to lead and manage work teams effectively.  

OBJECTIVES

After completion, participants will be able to:
1.  Direct and organise work teams
2. Lead work teams 
3. Manage work teams 

COURSE CONTENT

  • Team Purpose, Goals and Objectives, Strategic Plans
  • Tasks, Resources, Accountabilities and Targets
  • Roles, Duties and Responsibilities
  • Communication Plan
  • Monitor and Review Team Performance and Achievement 
  • Support Team Members 
  • Conducive Team Working Environment
  • Maintain Communication Plan
  • Motivate Team Members
  • Prevent and Manage Conflicts
  • Manage Team Meetings
  • Review Team Effectiveness 
  • Team Performance Gaps
  • Provide Feedback
  • Strategies to Improve
  • Training Needs
  • Training Goals and Objectives
  • Team Performance
  • Training and Development
  • Training Effectiveness

WHO SHOULD ATTEND

The course is beneficial for department managers, retail operations managers, store managers, area managers, and other personnel responsible for leading and managing teams as well as industry practitioners who have the relevant working experience and are seeking formal nationally-recognised certification and want to enhance their skills and knowledge in leadership and people management. 

DELIVERY

The course is conducted over 4.5 days for full-time classes and 12 days for evening part-time classes delivery. 

The course is delivered in an interactive workshop style using discussions, case studies and presentations. There are             32 hours of training and 3 hours of assessment. 
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Assessment includes written assessment and case study. Written assessment is     80 minutes whereas case study assessment is 1 hour and 20 minutes. 

ACCREDITATION

Participants who met the Retail WSQ assessment criteria will be awarded one Retail WSQ Statement of Attainment (SOA) for Lead and Manage Work Teams
​(RE-SO-410C-1).
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FACILITATORS 
Click here for the list of programme facilitators. 

The average trainer-student ratio is 1: 24. 
                                                      

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