SSG/WSG APPROVED PROGRAMMES > Omni-channel e-Commerce Retail Logistic For SMEs Masterclass
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COURSE FEE
S$2,336.70 (subject to 7% GST) COURSE FEE SUPPORT WSG Funding 90% for SMEs WSG Funding 70% for Non-SMEs DURATION 2 days (9.00am to 6.00pm) DATE / DAY To Be Advised 
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OVERVIEWConsumers today are looking for a seamless buying experience from retailers regardless of the channel they use – be it a brick-and-mortar store, a website or a marketplace, or all of these giving rise to omnichannel e-commerce. No other sector has the pressure of this trend more than retail.
Bringing this experience to life requires getting many building blocks right – and logistics is a key one that sets the foundation and impacts all other aspects of the business. Logistics has multiple elements – both those that are visible to the customer, and those that are not. Success in omnichannel e-commerce logistics for retail can translate to high customer satisfaction, engaged employees and a boost in business. Successful companies have recognized this and given logistics a seat at the top table. This masterclass also includes an exclusive tour of DHL’s Asia-Pacific Innovation Centre, DHL’s first dedicated centre for innovation in logistics services in Asia-Pacific showcasing technologies that will transform logistics operations. OBJECTIVESTo give participants an appreciation of key building blocks for success in e-commerce logistics, conceptual frameworks to define their e-commerce roadmap and how to apply these based on learnings from real- life experiences.
COURSE CONTENT
COURSE FEES
Terms & Conditions apply :
WSG Funding is ONLY eligible for Singaporeans and Permanent Residents who are local SMEs & Non-SMEs sponsor applicants. WHO SHOULD ATTENDSenior Manager, Logistics, Managers, Strategy Managers, Marketing Managers, and anyone involved in e-commerce within their companies to gain an appreciation of how logistics drives omnichannel e-commerce
DELIVERYThis 2-day course masterclass is interactive and will use concepts, real-life case studies, group exercises and videos. Participants will also do an in-class exercise on how to apply omnichannel to their business.
The DHL Asia Pacific Innovation Centre Tour is also an interactive, hands-on experience. FACILITATORMr Stephen Fung (Head of DHL Consulting APAC, Partner)
Ms Swati Wig (Associate Partner, DHL Consulting APAC) Mr Senthil Kumar Pananiappan (Head of Singapore Sales, DHL eCommerce Asia Pacific) DHL Consulting is an independent management consultancy dedicated to creating value for the Deutsche Post DHL group, its customers and external companies seeking to improve their supply chain performance. Through excellence, insight, collaboration and objectivity DHL Consulting enables customers to solve any business challenge. The masterclass will be facilitated by senior members of the DHL Consulting Asia-Pacific team with extensive experience in working with customers across industries and markets in Asia-Pacific and on logistics challenges for omnichannel and ecommerce. DHL eCommerce is a division of the world’s leading logistics company, Deutsche Post DHL Group. DHL eCommerce is the expert for cross-border shipping, fulfillment solutions and domestic delivery services. At this masterclass, DHL eCommerce will share how e-tailers can grow their international e-commerce business with an omnichannel strategy and dedicated logistics solutions. |
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